Nothing delivered, full refund
Ask to cancel before your PRO starts. If no part of the service has been delivered, we refund what you paid for it. A PRO being assigned does not count as completed work.
Order guarantee
What happens to your money
The short version of our refund rules, so you know where you stand before you pay.
Stop partway, get the rest back
Tell support as soon as you want to stop. We review the progress and refund the undelivered part where it can be separated from completed work. There is no hidden cancellation penalty.
If we cannot deliver, you choose
You can pick an agreed alternative or a refund for the undelivered service. We do not swap your refund for store credit unless you agree to it.
Not as described, we review it
If a service was not delivered as described, contained an error or could not be completed, contact us and we will review a correction or an appropriate refund.
What this does not cover
A completed service is generally not refundable just because you changed your mind. None of this limits your mandatory consumer rights.
How to ask
Use your order chat or email [email protected] with your order number and the reason. Support confirms the outcome and, if approved, the amount and method before processing it. Never send passwords, card numbers or wallet recovery phrases.
Read the full Refund & Cancellation Policy